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iSixSigma Magazine    Try an Issue Free   Learn More  Free Newsletters!     Sign Up Now!   Manage Subscriptions   ISSSP Info   Join Now   DFSS Symposium   New To Six Sigma?   Six Sigma Q&A   Cert. 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Where can I find a list of companies practicing iSixSigma Knowledgebase: I would like to verify Six Sigma certification of an individual. Can I do iSixSigma Knowledgebase: Where can I find the going rate or salary range for Green Belts, Black iSixSigma Knowledgebase: How do I find training or certification that is available in my geographic iSixSigma Knowledgebase: How do I contact someone on the iSixSigma staff? iSixSigma Knowledgebase: Can you define, explain or describe a Six Sigma or tool term for me? iSixSigma Knowledgebase: I have a question about Six Sigma, methodologies, tools, control charts, iSixSigma Knowledgebase: I would like to create a link to iSixSigma from our site, Intranet or iSixSigma Knowledgebase: Where can I find advertising information for iSixSigma, and who can I iSixSigma Knowledgebase: Does iSixSigma have a contact in my geographic area that I can call or iSixSigma Knowledgebase: How do I unsubscribe from all the iSixSigma newsletters? iSixSigma Knowledgebase: Sometimes my browser locks up and produces a page cannot be found while iSixSigma Knowledgebase: How can I submit an article to iSixSigma for editorial inclusion and iSixSigma Knowledgebase: I found a mis-spelling on iSixSigma.com and want to report it. How can I iSixSigma Knowledgebase: Will iSixSigma promote third-party surveys for individuals or students via iSixSigma Knowledgebase: I would like to reproduce an article in training materials, coursework, my iSixSigma Knowledgebase: I would like to license iSixSigma articles for my company's Intranet or iSixSigma Knowledgebase: How can I delete a discussion forum post? Contact iSixSigma Suggest a Site or Link to iSixSigma Six Sigma Training and Events Calendar Six Sigma and Quality Brain Teasers and Puzzles Crossword Puzzle Index Crossword Puzzle - June 2007 Crossword Puzzle - May 2007 Crossword Puzzle - April 2007 Crossword Puzzle - March 2007 Crossword Puzzle - December 2006 Crossword Puzzle - November 2006 Crossword Puzzle - September 2006 Crossword Puzzle - April 2006 Crossword Puzzle - February 2006 Crossword Puzzle - January 2006 Crossword Puzzle - September 2005 Crossword Puzzle - August 2005 Crossword Puzzle - May 2005 Crossword Puzzle - April 2005 Crossword Puzzle - March 2005 Crossword Puzzle - January 2005 Crossword Puzzle - December 2004 Crossword Puzzle - September 2004 Crossword Puzzle - June 2004 Crossword Puzzle - April 2004 Crossword Puzzle - March 2004 Crossword Puzzle - February 2004 Crossword Puzzle - January 2004 Crossword Puzzle - November 2003 Crossword Puzzle - October 2003 Crossword Puzzle - September 2003 Crossword Puzzle - August 2003 Crossword Puzzle - July 2003 Crossword Puzzle - June 2003 Crossword Puzzle - May 2003 Crossword Puzzle - April 2003 Crossword Puzzle - March 2003 Crossword Puzzle - February 2003 Crossword Puzzle - January 2003 Crossword Puzzle - December 2002 Crossword Puzzle - November 2002 Crossword Puzzle - October 2002 Crossword Puzzle - September 2002 Crossword Puzzle - August 2002 Crossword Puzzle - July 2002 Crossword Puzzle - June 2002 Crossword Puzzle - May 2002 Quality Magazines and Journals eZines, Online Magazines Six Sigma Online Training / Six Sigma e-Learning Provider Service Directory Six Sigma Online Training, e-Learning - Questions You Should Always Ask Six Sigma Training and Events Calendar Six Sigma Training and Events Calendar Six Sigma Training and Events Calendar Six Sigma Training and Events Calendar Six Sigma Training and Events Calendar Six Sigma Training and Events Calendar Quality Dictionary and Glossary Quality Dictionary - Definitions, Terms and Acronyms 1-Sample Sign Test Quality Dictionary - Add A Dictionary Quality Term 2-Sample t Test 3P 5 Laws of Lean Six Sigma 5 Whys Determine The Root Cause: 5 Whys 5C 5S 5Z 6 Ms The Cause and Effect Diagram (a.k.a. Fishbone) 6 Serving Men of Creativity 6W 7 QC Tools 7 Wastes Of Lean 8 D Process 8 Wastes of Lean Acceptable Quality Level - AQL Acceptance Number Accessory Planning Accountability Accountable Accuracy Active Data Activity Based Costing ABC Affinity Diagram Alias Alpha Risk Alternative Hypothesis Ha Analysis Of Variance ANOVA Analytical Modeling Anderson-Darling Normality Test Andon ANOVA Appraisal Cost APQP Arrow Diagrams Artisan Process A-square Assignable Cause Assurance Attribute Data Attribution Theory Audit Authority Autocorrelation Automated Process Availability Average Incoming Quality Average Outgoing Quality B10 life Back-Date Balanced Experiment Balanced Scorecard Baldrige, Malcolm Bar Chart Bartlett Test Baseline Baselining BAU Benchmarking Best Practice Beta Risk BIA - Business Impact Analysis Bias Big Q Bimodal Distribution Binomial Distribution Binomial Random Variable Black Belt Black Noise Blocking Box-Cox Transformation Boxplot BPMS Brainstorming BRM Buffer Bug Business Metric Business Process Quality Management Business Requirements Business Value Added Calibration CAP CAP CAPA Capability Capability Analysis Capacity CAR Corrective Action Report Cause Cause Cause and Effect Diagram CBR CCR CCR Center Center Points Central Limit Theorem Central Tendency Certified Six Sigma Black Belt - CSSBB Chaku Chaku Champion Change Agent Change Management Characteristic Charter Chi Square Test Circumstance C-Level Cmk CMM COC Coefficient of Variation Common Cause Common Cause Variation Communication Competitive Advantage CONC Concept Engineering Concomitant Variable Condition Confidence Band Or Interval Confidence Interval Confirmation Confounding Consequential Metrics Consumers Risk Containment Contingency Table Continuous Continuous Data Continuous Improvement CI Control Control Chart Control Limits Control Plan Sigma To Cpk Copc COPIS COPQ Cost of Poor Quality COQ Correction Correction versus Corrective Action Corrective Action Corrective Action versus Preventive Action Correlation Correlation Coefficient r Cost Model Cost Of Conformance Cost Of Non-Conformance Cost of Poor Quality - COPQ Cost Of Quality Cost Target Covariate Cp Cpk Critical Element Critical to Customer - CTC Critical To Quality - CTQ CRM CSM Current Reality Tree Customer Customer Focus Customer Requirements Cusum Chart Cycle Time Dashboard Dashboard Examples Data Datsu Chaku Datsu-Chaku Decision Rights Owner Defect Defective Defects Percentage Defects Per Million Opportunities - DPMO Defects Per Unit - DPU Definition of Quality Degree of Freedom Deming Cycle, PDCA Demings 14 Points Dependent Variable Descriptive statistics Design For Manufacturing and Assembly DFMA Design for Six Sigma - DFSS Design of Experiments - DOE Design Risk Assessment Detectable Effect Size DF degrees of freedom DF Degrees of freedom DFMEA Directive Discrete Data Dispersion Distribution DMADV D-MAGICS DMAIC DMEDI Document DOE DOTWIMP DPO DPU Drift Dunnetts 1-way ANOVA DVP&PV ECO ECR Effect Effectiveness Efficacy Efficacy Efficiency ELT Empirical Rule Empowerment Encryption Enlistment Entitlement Entry Criteria ERP Erroneous Error Error Type I Error Type II Error Cause Removal Error Mode Effects Analysis ESER EWMA Exit Criteria F test Facilitate Factor Factor of a Consequence Fagan Style Software Inspection Failure Modes and Effects Analysis FMEA FAST FCE F-Chart Fenwick-vanKoesveld Test FIFO Financial Metrics First Time Yield - FTY FISH Fishbone Fishers 1-way ANOVA Fits Fitted value Flowchart FMEA -86.htm FMVSS FOCUS - PDCA Force Field Analysis Format Fractional Factorial DOE Frequency Plot Full factorial DOE F-value ANOVA Gage R&R Characterizing the Measurement Process Gantt Chart Gap Analysis Gating GCI Gemba General Linear Model Glenday Sieve GS Global definition of Quality Globalization Goal Goodman-Kruskal Gamma GQTS Green Belt GRPI Gwilliam Motivational Model Hanedashi Hard Savings Hawthorn Effect Hidden Factory, The Histogram Homegeneity of variance Horizontalization Hoshin Kanri Hoshin Kanri House of Quality Hyper Micro Process map Hypothesis Testing ICT Ideation Brainstorming IDOV I-MR Chart Excludes Incoming Goods Inspection In-Control Independent Variable Indirect Cost Inferential Statistics Inspection Inspection Plan Instant Pudding Intangible benefits Interaction Interactional Data Interquartile Range Interrelationship digraph I-P-O IQR Ishikawa, Ichiro ISO 9000 Series of Standards ISO 9001:2000 ITIL I-TRIZ Jack in the Box Just In Time JIT Manufacturing Kaikaku Kaizen Kaizen Blitz Kaizen Event Kanban Kano Analysis Kaplan-Meier Kappa KBC KBI and KBR Kirkpatricks 4 Levels of Evaluation KISS KJ KPI KPIV KPOV Kruskal-Wallis Kurtosis L1 Spreadsheet L2 Spreadsheet LCL Lead Time Lean Level of Buffering LLB Lean Manufacturing Leptokurtic Distribution Level of Buffering Levels LIFO Likert Scale Linear Relationship Linearity Littles Law Lot Low Hanging Fruit LSL LTPD Lurking Variable Machine Capability Index Main Effect Malcolm Baldrige National Quality Award Mallows Statistic C-p Management Management by Knowledge Mann-Whitney Master Black Belt Matrix Diagram Mazume Mean Measure of Central Tendency and Dispersion Measurement System Analysis - MSA Measures Of Variation Median MEDIC Metricationist Metrics MGPP - Multi Generational Product Planning Mid Range Mid rank Minford MODAPTS Mode Moods Median MPS MRP MSA MTBF MTTR Muda Multicolinearity Multiple Regression Multi-Vari Chart MURA MURI Natural Tolerances Network Diagram Noise Nominal Nominal Data Nominal Group Technique Non-Conformity Non-Parametric Non-parametric Test Normal Distribution Normal Probability Normality test Normsinv Null Hypothesis Ho O.C.T. - Operation Cost Target O.E.E. O.E.M. Objective Evidence OBrien Effect OCAP OEE One Piece Flow Operational Cost Operational Definition Operations Process Opportunity Opportunity Creation Optimization Ordinal Data Ordinal Data Type OSHA Outlier Output Ownership P Value Paired T Test Pareto Passion for Action - PFA Passive Data Paynter Chart PDPC PDSA Pearsons Correlation Percent of tolerance PFMEA Pi Platykurtic Distribution PMP PMTS Poisson Distribution Poka Yoke Pooled Standard Deviation Population Population Defect Rate Positive Correlation PPAP Ppk PPM PPS Practice Precision Prediction Band or Prediction Interval Prevention cost Preventive Action Primary Metrics Probability Probability of Defect Procedures Process Process Acceptance Certificate Process Baseline Process Capability Process Capability Index Process Control Process Control Plan Process Control Versus Process Capability Process Cycle Efficiency PCE Process Design Requirements Process Entitlement Process Indicator Process Instance Process Management Process Map Process Maturity Process Measurables Process Owner Process Performance Management Process Stability Process Window Index PWI Producers Risk Product Productivity Productivity Target Profession Project Nomination Project Process Project Return on Investment ROI Project Scope Project Selection PSO PSW PTC Pugh Matrix Pull System P-Value Q1 Q3 QAS QCM QFD QOS QPR QS-9000 Qualitative Data Quality Quality Quality Quality Quality QUALITY - DEFINITION Quality Assurance Quality Attribute Quality Control Quality Dictionary Quality Function Deployment Quality Gap Quality Improvement Quality Management Quality Procrastination Quality Record Quality Target Quantifiers Quantitative data Quantitative Variable Queuing Theory Quorum R Rabbit Chase Radar Chart Radian Random Sample Is There Bias In Your Random Sample? Random Variation Randomization Range Rational Subgroup RBI RBM RCFA Red X Reengineering Regression REL Reliability Repeatability Replicates Replication Reproducibility Residual Resolution Response Responsibility Result Measurables Return on Investment - ROI Rework Robust Robust Process Robustness Rolled Throughput Yield - RTY RONA Root Cause Root Cause Analysis RPN RQL R-Square R-Square Adjusted Run Chart Run Rate Runs Test S.M.A.R.T. S.M.A.R.T.E.R Sample Sample Size Calc. Sampling Saturated Design SCAMPER Scatter Plot Scatterplot Scope Scorecard SCOT analysis Screening Screening DOE Segmentation Sensitivity S-hat Model Ship Date Short-Run SPC Sigma Sigma Level Simple Linear Regression SIPOC SIPOC Diagram Project Charter and Templates Six Sigma Six Sigma Strategy Skewness SMED Soft Savings Software Inspection Software Inspection Plan Spaghetti Diagram Span GE's Six Sigma Focus On Span Special Cause Special Cause Variation Specification Spread SREA SS Process Report SS Product Report SSBOK Stability Stable Process Stakeholder Stakeholder Analysis Standard Deviation Standard Deviation Standard Operating Sheet SOS Standard Order Standard Work Statistic Statistical Process Control SPC Statistical Thinking Statistics Stem and Leaf Plot Strategic Planning Stratification Sub-Group Subgrouping Subject Matter Subject Matter Expert - SME Subjective Rating and Ranking Sufficiency Supply Chain Management SWOT Analysis System Audit System of Profound Knowledge - SoPK Systems Engineering Systems Thinking t Statistic t Test Taguchi Method Takt Time TAT TEAM Team Capacity Team Leader Telecosm Theory of constraints TOC Thought Process Map - TMAP Throughput THULLA Time Value Map Tolerance Range Tollgate Total Observed Variation Total Prob of Defect Total Quality Total Quality Management TPM TQM Transfer Function Y=fX Design of Experiments Transformations Tree Diagram Trend Analysis Trend Charts Tribal Knowledge Trimmed Mean Trivial many TRIZ T-test Tukeys 1-way ANOVA TVM Type I Error Type II Error U Chart UCL Unbiased Statistic Unexplained Variation S Unintended Consequences Unit Univariate USL Value Value Stream Value Stream Mapping Value-Added Variable Variable Data Variance Variance Inflation Factor Variation Variation Common Cause Variation Special Cause Variation Mode and Effect Analysis - VMEA VEISA Visual Controls Vital Few Voice Of the Business VOB Voice Of the Customer VOC Voice Of the Employee VOE Voice Of The Process VOP VQD Warning Limits Waste WBT Web Charttm Whisker White Noise Wilcoxon Rank Sum Test Work Cell World-Class Quality X -403.htm X Bar X-Bar and R Charts X-Matrix Y Y=fX Yellow Belt - YB Yield Z Z bench Z lt Z Score Z Shift Z st Zadj Zero Defects iSixSigma Discussion Forum - By Post Promoting Products, Services and Surveys on the iSixSigma Discussion Forum Six Sigma and Quality News & Press Releases Six Sigma and Quality News & Press Releases Six Sigma and Quality News & Press Releases Six Sigma and Quality News & Press Releases Six Sigma and Quality News & Press Releases Six Sigma and Quality News & Press Releases Six Sigma and Quality News & Press Releases Six Sigma and Quality News & Press Releases Six Sigma and Quality News & Press Releases Six Sigma and Quality News & Press Releases Six Sigma and Quality News & Press Releases Six Sigma and Quality News & Press Releases Six Sigma and Quality News & Press Releases Six Sigma and Quality News & Press Releases Six Sigma and Quality News & Press Releases Six Sigma and Quality News & Press Releases Six Sigma and Quality News & Press Releases Six Sigma and Quality News & Press Releases Six Sigma and Quality News & Press Releases Six Sigma and Quality News & Press Releases Six Sigma and Quality News & Press Releases Six Sigma and Quality News & Press Releases Six Sigma and Quality News & Press Releases Six Sigma and Quality News & Press Releases Six Sigma and Quality News & Press Releases PowerSteering Executives to Present at the iSixSigma Live! Summit & Awards PowerSteering Achieves Record 2008 Results McKesson Corp. Earns the No. 1 Spot on iSixSigma’s Best Places to Work List iSixSigma Honors Winners of Most Successful Lean Six Sigma Programs and Largest-Breakthrough Call for Speakers: iSixSigma Live! Energy Forum for Process Excellence in Houston, May 2009 Rapid Action Teams Help NewPage Win Lean Six Sigma Award Cardinal Health Pursues Lean Six Sigma Excellence Through Simulations Breakthrough Management Group International Hosts 2-Day Innovation Workshop for Executives – Mosaic Rapid Lean Six Sigma Team Saves Over $12 Million and Wins Award PowerSteering Announces Upcoming Webcast: 'NewPage’s Recipe for Lean Six Sigma Success' Oriel Incorporated’s The Team Handbook Named One of the 100 Best Business Books of All Time MoreSteam Approves Educational Stimulus Package for Lean Six Sigma Green Belts ISSISSIPPI Introduces Lean Six Sigma Pirate Training Lean Six Sigma Shares Innovation with DoD Components Oil Industry Braces for Drop, Process Excellence and Six Sigma May Be Savior Education on ‘LSS/CPI Blended Learning’, from The Quality Group PowerSteering Announces Next Webcast: 'Automating New Product Development to Accelerate Innovation' Free Workshop on Process Improvement for Energy Company Professionals Building the e-Learning Business Case for Your Lean Six Sigma Deployment Rath & Strong Leans on Amazon Kindle’s Wireless Portable Reader PowerSteering Announces June 4 Webcast: 'Applying Six Sigma to Six Sigma' MoreSteam.com Announces Online French and German Green Belt Courses Call for Speakers: iSixSigma Live! Summit & Awards, Miami 2010 Nominations Are Open for iSixSigma’s Best Places to Work MoreSteam.com Announces Enhancements to Free Lean Six Sigma Resource 'SigmaPedia' SigmaXL Announces Release of Version 6 SSA & Company Introduces New Methods to Cut Costs, Boost Productivity in Pharmaceutical Industry PowerSteering Announces Next Webcast Featuring Mercy Medical Center MoreSteam.com Announces Release of TRACtion® Version 3.0 Information Technology Applications in Lean Systems MoreSteam.com Announces Creation of Support Portal for Honda Lean Network The Quality Group Announces Next LSS/CPI Blended e-Learning 'Before and After' Webinar iSixSigma Live! Now Accepting Nominations for 2010 Awards Rutgers Announces Lean and Six Sigma Green Belt Training Programs SIX SIGMA iPhone Application now available on the iTunes App Store Lean Six Sigma Shares Innovation with DoD Components Instantis Announces Fall 2009 “Global Leaders in Business Excellence” Webinar Series featuring MoreSteam.com Announces Release of 'The Blended Learning Playbook' PowerSteering Software Congratulates Customers for Outstanding Six Sigma Achievements iSixSigma’s Top 10 Showcases Best Places to Work for Six Sigma Professionals MoreSteam.com Announces Release of EngineRoom® Version 5.0 iSixSigma Newsletters Sign-up Newsletter Sample Manage Your iSixSigma Newsletter Subscriptions - Step #1: Specify your current email address Manage Your iSixSigma Newsletter Subscriptions - Step #1: Specify your current email address New To Six Sigma - A Six Sigma Guide For Both Novice And Experienced Quality Practitioners Balanced Scorecard Benchmarking Is Benchmarking And Identifying Best Practices Worth It? Business Process Reengineering (BPR) DMADV / DFSS / IDOV / New Product & Service Introduction Six Sigma Document Control Financial Analysis and Cost of Quality Calculating COPQ Using Weighted Risk of Potential Failures Dollar Savings for Stock Reductions Hard and Soft Savings: What Counts Can Be Counted Involving Finance in Six Sigma – Do It Early and Fully Monitoring Return on Investment for Internet Initiatives Quantify the Benefits of Six Sigma Projects What Is the Cost Saving from the Reduced Inventory? Kaizen Quality Management Continuous Vs. Breakthrough Improvement Employee Empowerment As A Management Style How To Avoid Over-Committing On Projects Six Sigma and Quality Metrics Automating Input Data to Improve On-Time Deliveries - An iSixSigma Case Study Plan, Do, Check, Act - PDCA Process Management Six Sigma and Workout - Building a Better Tool Set for Accelerating Change Y=f(x): Aligning Green/Black Belts To Business Needs Project Selection Best Format for Six Sigma Final Report Finding and Selecting Good Six Sigma Projects Finding and Selecting Good Six Sigma Projects Finding and Selecting Good Six Sigma Projects Identifying Six Sigma Projects Six Sigma Projects in the Human Resources Department Process Simulation Robust Design / Taguchi Quality Methods Introduction To Robust Design (Taguchi Method) Robust Design (Taguchi Method) Case Studies Introduction To Robust Design - Robustness Strategy Steps in Robust Parameter Design Total Quality Management (TQM) Applying Total Quality Management In Academics Introduction and Implementation of Total Quality Management (TQM) The Eight Elements Of TQM Work-Out Change Acceleration Six Sigma - What is Six Sigma? The History of Six Sigma Six Sigma Trademark Measurement System Analysis Resolution and Granularity Ask Dr. Mikel Harry: Where did the name Six Sigma come from? Biography and Professional Vita - Dr. Mikel Harry Ask Dr. Mikel Harry - Six Sigma Knowledgebase Ask Dr. Mikel Harry: How do you apply Six Sigma in a small factory? Ask Dr. Mikel Harry: Is Six Sigma just as valid for service providers as it is for manufacturers? Ask Dr. Mikel Harry: What should be measured in the Measure phase of Six Sigma DMAIC? Ask Dr. Mikel Harry: What do you see as the evolution of Six Sigma? What is the future and what are Ask Dr. Mikel Harry: If a process is broken (low process capability), should it be a DMAIC or Six Sigma Evolution Clarified - Letter To The Editor Remembering Bill Smith, Father Of Six Sigma Six Sigma Costs And Savings - The financial benefits of implementing Six Sigma at your company can Statistical Six Sigma Definition Six Sigma Versus TQM Difference Between Lean Vs. Six Sigma Is This a Six Sigma, Lean, or Kaizen Project? Why Choose Six Sigma Over Kaizen About The Author - Kim Niles Linking Quality to Finances What Makes Six Sigma Work? A Project Charter Communication Strategy Is Essential Project Charter Communication Tool Project Charter What Makes Six Sigma Work? Sigma Performance Levels - One To Six Sigma Customer CTQs - Defining Defect, Unit and Opportunity About The Author - Kerri Simon Bar Chart Ask the Expert Ask the Expert - The Topic: Six Sigma Certification Ask the Expert - The Topic: Six Sigma Metrics Ask the Expert - The Topic: Six Sigma and Employees Ask the Expert - The Topic: Six Sigma and Business Strategy Ask the Expert - The Topic: Hiring and Training Black Belt Leaders Ask the Expert - The Topic: Six Sigma – The Way We Work Ask the Expert - The Topic: Six Sigma Adoption and Cultural Issues Ask the Expert - The Topic: Six Sigma and Return on Investment Ask the Expert - The Topic: Starting a Six Sigma Initiative Ask the Expert - The Topic: Six Sigma Vision Ask the Expert - The Topic: Deploying & Implementing Six Sigma Ask the Expert - The Topic: Integrating Lean And Six Sigma Ask the Expert - The Topic: Six Sigma Deployment At Large And Small Companies Six Sigma DMAIC Roadmap Make Quality Tools Work For You! Six Sigma DMAIC Quick Reference - Measure Phase Histogram Pareto Chart Six Sigma DMAIC Quick Reference - Analyze Phase Effective Brainstorming Brainstorming Rules Poka Yoke Mistake Proofing Six Sigma DMAIC Quick Reference - Improve Phase Six Sigma DMAIC Quick Reference - Control Phase Six Sigma DMAIC Quick Reference - Define Phase About The Author - Patrick Waddick Bank Deposits: A Black Belt Case Study Bank Deposits: A Black Belt Case Study What Is DFSS? - And how does Design For Six Sigma compare to DMAIC? DMAIC Versus DMADV Design For Six Sigma Roadmap Design For Six Sigma Roadmap Design For Six Sigma Roadmap Design for Six Sigma - IDOV Methodology CTQ Six Sigma Organizational Architecture Six Sigma Organizational Architecture - Rewards and Recognition Six Sigma Curriculum and Body of Knowledge Six Sigma Champion / Process Owner Curriculum and Body of Knowledge Six Sigma Master Black Belt Curriculum and Body of Knowledge Six Sigma Black Belt Curriculum and Body of Knowledge Six Sigma Green Belt Curriculum and Body of Knowledge Six Sigma Training What Is Six Sigma Certification? What Is Six Sigma Certification? What Is Six Sigma Certification? What Is Six Sigma Certification? What Is Six Sigma Certification? What Is Six Sigma Certification? The Global Salary Survey for Six Sigma Professionals 2004 Six Sigma Salary Survey: Worldwide 2004 Six Sigma Salary Survey: U.S./Canada 2004 Six Sigma Salary Survey: Latin America 2004 Six Sigma Salary Survey: Europe 2004 Six Sigma Salary Survey: Asia/Africa 2004 Six Sigma Salary Survey: Pacific Nations Is Six Sigma Just For Large Companies? What About Small Companies? Is Six Sigma Just For Large Companies? What About Small Companies? My Business Is Different, Six Sigma Won't Work Six Sigma Deployment Six Sigma Deployment DPMO The Champion's Role In Successful Six Sigma Deployments Six Sigma Critical Success Factors How To Select A Six Sigma Quality Improvement Project Process Management Right For You? Can a Novice Learn Six Sigma Methodology on the Fly? Ask Dr. Mikel Harry - Six Sigma Knowledgebase Ask Dr. Mikel Harry: Can you explain degrees of freedom in the context of a Six Sigma tool, such as Ask Dr. Mikel Harry: How do you determine the Xs in the analyze phase of DMAIC? Ask Dr. Mikel Harry: Can you suggest a specific quantifiable problem in Robust design and/or Six Ask Dr. Mikel Harry: What is the best way to develop a CTQ tree? Ask Dr. Mikel Harry: What is the difference between SPC and SQC? Ask Dr. Mikel Harry: Can you explain degrees of freedom and provide an example? How to Select 6 Sigma or DOE Projects in Small Company What About Statgraphics? Six Sigma Project Tracking Software? Six Sigma/TQM-Which Is Better? Can't Trust Six Sigma; Just a Fad? Tell Me About That 6 Sigma Readers' Choice: Top 25 Rated Six Sigma Articles DFSS as an Enabler of Service-Oriented Architecture Improving the Value of the IT Service Delivery Process QFD Can Help to Create a Robust Request for Proposals How a Company Can Involve Its Suppliers in Six Sigma Six Sigma Strategy: Understanding the Customer Process Ask the Expert - The Topic: Six Sigma and Business Strategy Causal Loop Diagrams: Little Known Analytical Tool Tree Diagrams for Six Sigma: Plain and Simple? Language Data: The 'Other Data' of Six Sigma - Part 2 of 2 – Using Language Data Use Cases and Measures: Strengthening the Six Sigma Link A Practical Approach to the Successful Practice of 5S Lean Fills Prescription for Change at Hospital Pharmacy Integrating Six Sigma with Lean & Work-Out in Healthcare Designing Profitable Products Using QFD and Kano Model Corporate Ethnography: A Way to Gather VOC Nonparametric: Distribution-Free, Not Assumption-Free Cutting-Edge Methods Help Target Real Call Center Waste A Six Sigma Case Study-Tutorial for IT Call Center - Part 1 of 6 – Focusing the Project Salvaging a Call Center’s Big Software Investment Using iSixSigma.com Copyrighted Articles and Materials Six Sigma Questions and Answers Q&A Calculating the Cost and Savings of Six Sigma Quality 1.5 Sigma Process Shift Explanation Table of the Standard Normal (z) Distribution Why Hire A Six Sigma Consultant? Should You Calculate Your Process Sigma? Successful Six Sigma Project Reviews Six Sigma Opportunity Counting About The Author - Gary Cone DFSS Technology Tips For Successful Technology Implementation How To Determine Sample Size, Determining Sample Size Six Sigma Belt Practice Test ASQ Certifications (CQA, CQE, CQM) Deming Quality Award Other Quality Certifications and Awards Six Sigma Quality Awards Individual State Certifications and Awards TL 9000 Certification Six Sigma Belt Practice Test Help Six Sigma Belt Practice Test - Submit A Question Select a Methodology for Problem Solving iSixSigma Problem Solving Methodology Wizard: Select a Methodology for Problem Solving Best Practices Call Center Best Practices Customer Relationship Management Best Practices Software and Systems: The Disciplines of CRM Food Best Practices Fulfillment Best Practices Manufacturing Best Practices Medical Best Practices HealthSouth Increases Healthcare Quality Medical Transcription Case Study Sales Best Practices Generating Support For A Sales Quality Initiative How to Avoid the Four Most Common Mistakes of Sales Process Mapping Tips and Technology for Six Sigma in Mobile Workforces Certifications and Awards Quality Consultants Balanced Scorecard Consultants Baldrige Consultants Business Process Reengineering (BPR) Consultants Change Management Consultants General Consultant Information Insider Views on Selecting a Six Sigma Consultant Ask the Expert - The Topic: Six Sigma Deployment At Large And Small Companies ISO Consultants Quality Registrars Statistics Consultants Culture Evolution Data Based Decisions Facilitators and Facilitation Meeting Action Item Planning Worksheet Organizing Your Quality Life Six Sigma Project Review (Tollgate, Milestone) Sample Agenda Incentives / Rewards and Recognition Celebrate Quality Projects and Accomplishments Quality Background Sponsors and Champions Six Sigma Roles And Responsibilities The Role of Human Resources (HR) in Six Sigma Six Sigma Teams Building Consensus Keep Employees Energized on Quality Maximize Six Sigma Team Performance Six Sigma and Quality Training Green Belt Mentoring: Re-Draw Dotted Line to Black Belts Six Sigma E-Learning: Fact Or Fiction? Creativity / Thinking Out Of The Box Keep The Wheels of Collaboration Turning Keep The Wheels of Collaboration Turning Six Sigma and Quality Methodologies TRIZ - Theory of Inventive Problem Solving Eureka! Seeing a Forest of Innovations Because of TRIZ Innovation Tools Six Sigma Trends: Six Sigma Leadership And Innovation Using TRIZ Six Sigma and Quality News and Events Organizations & Businesses Using Six Sigma / Quality American Society for Quality (ASQ) International Organization for Standardization (ISO) Organizations in the Quality and Six Sigma Spotlights Ford Embraces Six Sigma Additional World Quality Organizations Six Sigma Product/Service Guides Product Guide: Educational Programs Product Guide: Simulation Software Product Guide: Six Sigma Consultants Product Guide: Statistical Analysis Software Product Guide: Open Enrollment Training Classes Product Guide: Process Mapping Software Statistics Data / Sampling / Descriptive Statistics Actionable Information From Soft Data Analytical Treatment of Discrete Ordered Category Data Estimating Sample Size for Process Capability with Special Causes Explaining Confidence Interval How To Turn Process Data Into Information Language Data: The 'Other Data' of Six Sigma - Part 1 of 2 – Nature of Language Data Moms Know . . . All About Clear Operational Definitions Rounding Rules and Round-Off Rules Tips on How to Explain Normal Distribution Turning Customer Data into Critical-to-Satisfaction Data Using Vector Analysis for Turbo-Charged Data Mining Why You Cannot Depend Totally on Statistical Software Hypothesis Testing Choosing a Test: Two Proportion or Two Sample T-Test? How to Compare Data Sets - ANOVA P Values and Statistical Significance Measurement System Analysis (MSA) and Gage R&R Anomoly In Normality - The importance of selecting the right measurement scale Attribute MSA Classroom Example Ideas Attribute MSA Study Measurement Uncertainty as a Real World Issue Normality Handling Non-Normal Data Process Capability / Capability Indices Sampling Economy and Process Capability Decisions - Using The Sequential Test Method For Process Calculating Process Efficiency in Transactional Projects Capability And Performance Human Process Capability - Defects and Errors Process Capability (Cp, Cpk) and Process Performance (Pp, Ppk) - What's the Difference? Sigma To Cpk Conversion Table Sigma to DPMO to Yield to Cpk Table What Is Cpk? Rational Subgroups and Subgrouping Regression and Multiple Regression Six Sigma Quality Tools and Templates Affinity Diagram Brainstorming Cause and Effect / Fishbone / Ishikawa Diagram Failure Modes and Effects Analysis (FMEA) Glossaries / Dictionaries / Encyclopedias for Quality Histogram Determine # & Size of Bins for Histogram Kano Analysis Kano Analysis - A Little Something Extra Can Have Big Results Six Sigma for Sales: Truth About the Customers' Needs Organizing Data Pareto Analysis 80/20 Rule (aka 80:20 Rule or 80 20 Rule) Poka Yoke (Mistake Proofing) Work Instructions for Mistake Proofing Process Mapping and Flow Charting BOLO (Be On LookOut) List for Analyzing Process Mapping Overcoming Initial Resistance To Six Sigma Project Charters and Business Cases Get A GRPI On Six Sigma Team Action Plans Quality Function Deployment (QFD) / House of Quality Scatter Diagram Scatter Diagrams and Correlation Analysis SIPOC Diagram Identifying High-Level Requirements Using SIPOC Diagram Important to Understand the Process Before Improving It SIPOC Leads to Process Mapping and Project Selection Support and Restraint Contract Management Software Using a DMAIC-Style Approach to Win Service Contracts Adding Science to the Art of Sales Boosts Effectiveness Voice of the Customer Customer Needs Asking the Right Questions is the Key to Data Collection Is VOC Killing Innovation? Know Your Customer Reflecting the Customers' View iSixSigma White Papers iSixSigma Help Center iSixSigma Search Center iSixSigma Media Kit Six Sigma & Quality Article Archive Quality Article Archive Management Article Archive Tools Article Archive Six Sigma & Quality Article Archive Six Sigma & Quality Article Archive Assess Opportunities and Risks to Maximize Projects Building Cultural Acceptance Key to Lean Transformation Cp, Cpk, Pp and Ppk: Know How and When to Use Them Keeping Up with Change: A Three Dimensional View Driving Change at Alaska Health System - A Case Study Using GE Work-Out™ Within A Nursing Six Sigma Project Reducing Costs by Controlling Raw Material Consumption Implementing Design for Six Sigma (DFSS) in Europe Workshops Help Generate and Prioritize Project Ideas Guidelines for Six Sigma Healthcare Project Selection Converting Skeptics and Keeping Them On Board Addressing Six Sigma Concerns From The Skeptics Communication Strategies for Six Sigma Initiatives Issues And Solutions For Today's Emergency Department Six Sigma...Without The Pain - How Healthcare Providers Can Effectively Integrate Six Sigma Into CQI Fast and Intense: Kaizen Approach to Problem-Solving Define Tools Give Teams Much-needed Information Using Taguchi's Loss Function to Estimate Benefits Services Can Improve By Taking Lead from Manufacturing Hocus POCIS: The Magic of the SIPOC Diagram When Implementing Lean, Live the Methods You Teach Lean at Work…From Factory Floor to Operating Room Six Sigma Drives Design Efficiencies at Black & Veatch Bringing the Balanced Scorecard Back to Life Scorecard Can Balance Different Measures of Success Interpreting Anomalies Correctly Can Help Avoid Waste Remember Common Cause Variation in Fight Against Waste Black Belt Tenure Grows Future Business Leaders Why Six Sigma Black Belts Make Better Leaders Coach-like Mentors Achieve Greater Effectiveness Standardize Processes to Make Change Stick Opening the Door for Process Standardization in Europe Give Trainees DOE Experience with Simulated Experiments Strengthening the Employee-customer Interaction Black Belts Should Create Balanced Project Portfolios Reactive Complaints: A Valuable Source of Customer Data Non-normal Data Needs Alternate Control Chart Approach Maximizing Success When Implementing a Basic 5S Program Picking the Best Approach for the Problem at Hand Objective Defect Evaluation Leads Improvement Efforts Building a Business Case for Software Defect Reduction Software Defect Prevention - In a Nutshell Six Sigma and the Software Development Life Cycle Six Sigma Software Development Case Study Six Sigma Software Development Case Study - Part 2 Analyzing Experiments with Ordered Categorical Data Turning Judgment Calls into Reliable Data with Gage R&R Ron Santo, Baseball's Hall and a Lesson in Desirability Enlist Process Owners to Survive an Absence of Data Start with Leaner Tools to Ease Non-belts into Method Process Owners: The Unsung Heroes of Improvement Balancing Roles and Responsibilities in Six Sigma Analytical Hierarchy Process (AHP) – Getting Oriented Applying Six Sigma to Software Implementation Projects Improving Offshore Outsourcing Efficiency with DFSS View via Tollgates in Six Sigma for Software Orientation Six Sigma and Innovation Need Not Be Exclusive Using Critical Path Analysis to Prioritize Projects Blending Process Analytical Technology and Six Sigma FMEA: Preventing a Failure Before Any Harm Is Done Framing the Need to Improve Health Care Using Six Sigma Methodologies Follow Brainstorming Basics to Generate New Ideas Finding the Sigma Level of Customer Complaints Sample Correctly to Measure True Improvement Levels Developing BBs and MBBs: Three Questions to Answer Making Good Change Agents: Attitude, Knowledge, Skills Model Change Effectiveness Using Bug Tracking Data 15 Criteria for Selecting a Viable DMAIC Project Improve Product Design: Watch What End Users Do A Lean Approach to Staffing Brings Optimal Performance Change Dynamics: Prepare for Optimal Buy-in Process Improvement: A Process Owner's Dilemma Harvesting Benefits of Both Lean and Six Sigma in IT Use Point System for Better Six Sigma Project Selection 1-2-3 Model for Successful Six Sigma Project Selection DMAIC Phases Mesh with Project Risk Management Get a Feel for Lean: Explore Application Opportunities Implementing a Customer Satisfaction Metric Start Small with New Lean Six Sigma Initiatives Black Belt as Mobilizer: Key to Six Sigma Effectiveness 5 Six Sigma Deployment Mistakes - And How To Avoid Them A Method for Aligning the Six Sigma Performance Metric The Futility of Call Center Coaching 5 Lean Tools and Principles to Integrate into Six Sigma 12 Tips for a More Motivated Team and Better Results Improved Forecasting with Moving Averages and Z-Scores Applying 5S Tool to Environment in Service Industries Power of Lean in the Laboratory: A Clinical Application Choosing Kaizen to Overcome Challenges in ED Project Putting ‘Express’ Back in Hospital’s ED Express Care Improving ED Wait Times at North Shore University Hospital Six Sigma: A Powerful Strategy for Healthcare Providers The Path of Least Resistance: Is There a Better Route? Patient Puzzler: Out-Of-Control Patient Collections Patient Puzzler: Out-Of-Control Patient Collections Patient Puzzler: Out-Of-Control Patient Collections Dispute Resolution: Facilitators, Mediators, Arbitrators Meeting Facilitation: Important Ingredient for Change Using the Five W's and One H Approach to Six Sigma Six Sigma: PDCA on Steroids? HMO Formulary Standardization Six Sigma Breakthrough UVA Reduces Coding Errors With Six Sigma DMAIC Project Selection Using a Systematic Approach Making SCOR Model More Effective with Lean Six Sigma Multi-Generation Project Planning's Fit with Six Sigma The Kano Analysis: Customer Needs Are Ever Changing Managing Change to a Continuously Improving Culture Developing Change Leadership by Leveraging Experience c061101b.asp Six Sigma & Quality Article Archive Learning to Think Lean: Six Steps with Review Points Seeing Red: Integrating Balanced Scorecard and Six Sigma Merging Six Sigma And The Balanced Scorecard Becoming A Master Black Belt In Healthcare Power of Dashboards: Linking Strategies and Execution Teaching DOE Using Formula Fuelers Toy Motorcycles Net Promoter Score: A Number for Business to Grow By Understanding the Purpose and Use of Benchmarking 10 Ways to Failure for a New Six Sigma Deployment Eight Lessons for Success in Lean Six Sigma Deployment Six Habits of the Highly Effective Master Black Belt Who Wants to Be a Six Sigma Master Black Belt? Making the Best Use of Process Improvement Consulting Improving Lean Six Sigma Process with Lean Six Sigma Managing the Executives for Lean Six Sigma Success Hoshin Planning: Making the Strategic Plan Work Creating a High Performance Culture with Hoshin Kanri Five Big Levers for Long-Term Success of Lean Six Sigma Manager’s Guide: Fostering Success with Lean Six Sigma Checking Simple Linear Regression Analysis Using 5S's Creating a Fresh View of Six Sigma Data and Tools Effective Use of Special Purpose KJ Language Processing Toward an Integrated Six Sigma Software Knowledge-Base Capabilities of Neural Network as Software Model-Builder DOE in Software Testing: The Potential and the Risks The Five Essentials For Software Testing Using Fault Tree Analysis to Improve Software Testing Establishing Criteria for Black Belt Candidate Selection Process Improvement Teams Power Six Sigma Success Using 'Preferred Roles' to Assure Best Team Performance Well-run Process Improvement Teams a Key to Success Pace of Six Sigma Teams Differs Dramatically by Culture What Europeans Need to Know About U.S. Colleagues Lessons from T.M.I.T.E. (The Most Ineffective Team Ever) Lean Event Starts with Videotaping, Ends with Savings The 5 Whys a Simple Tool in Value Stream Analysis Value Stream Map Without All the Data Still Offers Gains Achieving Yokoten in the Process of Risk Management Six Sigma Methodology for Credit Risk and Credit Scoring Work-out: The Most Powerful Process Improvement Tool Work-Out as a Problem-Solving Tool for Healthcare Six Sigma and Work-Out Reduce Ambulance Diversions Overcoming the Challenges to Project Realization Why a Team Cannot Afford to Overlook the C in DMAIC - An iSixSigma Case Study Tips and Suggestions for Six Sigma Project Success Pre-work and Prioritization Mean Fewer Failed Projects ‘We Are the Champions!’ – Exactly What That Means Goldilocks Dilemma: Getting Project Scope ‘Just Right’ Six Sigma Approach Dictates Program Success or Failure Using Six Sigma DMAIC for Creating Business Strategy A Roadmap for Making Business Strategy Actionable Leading Geographically Scattered Six Sigma Project Team Success in the Development Stages of Six Sigma Teams Consider Kaizen and the Art of Motorcycle Maintenance Roadmap for Integrating ITIL, CMMI and Lean Six Sigma ITIL and Six Sigma Make a Winning Combination for IT How Six Sigma Can Help ITIL Service Level Management Dealing with SLAs and Visitors from ‘Outlier’ Space Leveraging Six Sigma and the IT Infrastructure Library Six Sigma for Software… More Than a New Tool Using the 5A's to Help LEAP into Lean Implementation Six Sigma's Applicability to Business Forecasting Ask Dr. Mikel Harry: How can Six Sigma be used to improve market forcasting, which is essential for VOC Loyalty Survey Can Aim Customer Retention Projects A Robust VOC Process to Drive Better Six Sigma Results Measurement Systems Analysis in Process Industries Debunking Dubious Statistics from a Six Sigma Critic Product Development: Orchestrating a Better Vision Slashing Product Development Time in Financial Services Renew the Commitment to Data-Based Decision Making Data Management Plans Can Improve Collection/Validation Every Reason That HR Should Be Involved in Six Sigma How to Do Call Volume Forecasting for Service Desks Integrating Project Management into a Six Sigma System Six Sigma and the Project Management Body of Knowledge Software Project Management Meets Six Sigma Software Project Management Meets Six Sigma Using ‘Earned Value’ to Keep Control of Large Projects Ask Dr. Mikel Harry: How does Six Sigma related to change management and project management? Ask Dr. Mikel Harry: How can Six Sigma be applied to the Human Resources (HR) function? Ask Dr. Mikel Harry: I am new to Six Sigma. Can you please help me understand Six Sigma Ask Dr. Mikel Harry: How can six sigma culture best be spread to the entire company? Ask Dr. Mikel Harry: Can you discuss a few of the common problems related to project selection and Ask Dr. Mikel Harry: Can we say Six Sigma is a culture? How can we spread the word at the Business Belt: Integrating Six Sigma and Business Sense Adding Value to Content of Six Sigma Project Charters Using Monte Carlo Simulation as Process Control Aid Aligning Six Sigma with Objectives and Strategies Aligning Six Sigma with Organizational Strategies Mobilizing a Business for Turning Strategy into Action Six Steps to Keeping Six Sigma Project Pipeline Full Benchmarking: Ten Practical Steps with Review Points Leveraging: Stealing with Pride from Your Own Company Cause-and-Effect Diagrams and Lean for Service Processes Learning to Recognize Process Waste in Financial Services Applying Theory of Constraints to Manage Bottlenecks Customer Winback Concept Begs for Use of Six Sigma Value Stream Mapping on a Budget (Using a Spreadsheet) Threads of Success and Failure in Process Improvement Enhanced VOC Data Collection Can Jump Start Projects Lean Six Sigma to Reduce Excess and Obsolete Inventory Eight Basics of Lean Six Sigma for Manufacturing Firms Leadership Sustains High Performance in Manufacturing Leadership and Lean Six Sigma Opens Door to Innovation 'People Complexity' Can Require a Special Roadmap Six Sigma & Quality Article Archive Ten Key Technologies for Lean Process Improvement Six Sigma Software Metrics, Part 1 Six Sigma for Software - A Role Based System Software Quality Function Deployment - Modifying the House Of Quality for Software Six Sigma Software Metrics, Part 2 Six Sigma Software Metrics, Part 3 Six Sigma Software Metrics, Part 4 Three Steps for Aligning Projects to Business Priorities Defining Primary Metric: Starting Off on the Right Path Beat the Omnipresent Scope Creep With Communications Applying Lean Six Sigma in an Automated IT Process Thought Process Map for Six Sigma: What, Why and How Fueling Business Growth with Lean Six Sigma and ACFC VOC Advances: Complementary Innovation for Growth How to Explain Six Sigma by Using the Profit Triangle Problem Management: Coordinating ITIL and Six Sigma Enabling Technology Adoption by Using Six Sigma Using Lean Six Sigma Measurement Tools in Maintenance Maturity Model Describes Stages of Six Sigma Evolution A Six Sigma Meter: Measure the Success of the Journey Using the Power of ISO 9000 and Six Sigma Together Success of Improvement Initiative Depends on People Improving Help Desk Functions by Using Lean Six Sigma Help Desk Can Provide Help for Process Improvements Optimizing Software/IT Role in a Typical Organization A Solution Template to Help in Hypothesis Testing When Does a Difference Matter? Using ANOVA to Tell Leveraging Company-wide Knowledge to Support Projects Applying Criteria-Based Matrix to Prioritize IT Projects A Parallel Process View for Information Technology Six Sigma Applies to IT, as Evidenced by Success Practical Guide to Creating Better Looking Process Maps Seeking Reliable Six Sigma Project Data with Eight CTQs Data Management Plans Can Reduce Project Cycle Times Help for Project Leaders: ‘Advanced Data Door Worksheet’ Value in Focusing Lean Six Sigma on Distribution System VOC Advances: Helping Make Better Design Decisions Six Sigma in Data Warehousing Domain – IT Case Study Managing IT Demands Through Project Portfolios Software Vendor Partnership Cost Reduction With Six Sigma Debunking IT Isolation in Search of Quality and Savings Process Entitlement Analysis: Using This Novel Approach Using Quadrant Plots to Improve Program Performance Achieving Breakthroughs by Using Policy Deployment Marketing Function Is Different in a Six Sigma World Making the Case for FMEA in Managing Software Projects Using Six Sigma for Assessing Employee Satisfaction A Method for Picking Up the SLACK in a Team Project Doing Some Software Six Sigma and Agile ‘Mythbusting’ DFSS Meets Agile Development - Friend or Foe? Lowering The Cost Of Ownership For Software Lifecycles Combining CMMI®, PSP, TSP, and Six Sigma for Software Exploring Defect Containment Metrics in Agile Software Development Convergence: Six Sigma-Lean-Agile Calculating Sigma Level for Project Planning Process Area Connecting Six Sigma to CMMI Measurement and Analysis Connections Between Design for Six Sigma and CMMI US Fuels Improves Invoicing Accuracy Using Work-Out Medical Device Manufacturer Increases Customer Satisfaction And Profitability Through WorkOut Using Statistics to Reduce Process Variability and Costs in Radiology Revamping Healthcare Using DMAIC And DFSS Applying the Six Sigma Approach to Patient Care Profile in Six Sigma Leadership: James G. Springfield Lean Manufacturing: Adapting as Important as Adopting Using Weighted-DPMO to Calculate an Overall Sigma Level To Use DMEDI or to Use DMAIC? That Is the Question Designing Financial Services with DMEDI A Roadmap for Using Time-Weighted Control Charts Six Sigma Proves Its Value in Mutual Funds Management Why a Quality Management System in Service Industries? Comparing and Blending ISO9000 and Lean Six Sigma Ensuring Successful New Products and Services with QFD Deployment Focus: Certifications or Project Benefits? Leveraging Kano and QFD for Requirements Management What Small Business CEOs Must Know to Start Six Sigma Putting Six Sigma to Work in Business-to-Business Sales Better Project Management Performance with Six Sigma Six Sigma & Quality Article Archive Sustaining Breakthrough Improvements in Insurance Firm - An iSixSigma Case Study Quality Function Deployment for Competitive Advantage QFD: When and How Does It Fit in Software Development? Bank Uses QFD to Increase Its Share of Equity Loans How to Make Interbank Image Exchange a Reality Check Imaging Improvements with Lean Six Sigma Guidelines for Making Lean Six Sigma Work in Sales Three Steps That Can Mean Effective Six Sigma Training Process Excellence: Battling Inefficiencies at Canada Post Which Customers Should a Six Sigma Company Listen to? Design of Experiments/Conjoint Analysis in Marketing A Roadmap for Deploying Six Sigma in Small Businesses Faster Deployment for Europe’s Small/Medium Businesses Using Efficient Process Tolerance and Mean Shift Tests Kaizen: Easiest, Fastest Way to Improve Office Processes What’s in a Name? Systematic Approach to an Initiative What’s in a Name? It’s the Approach, Not the Name Value Matters as a Key Metric for Six Sigma Initiatives Taking Advantage of Computer-Based Analysis for DFSS Bridging Functional Silos to Achieve 'Customer Impact' Project Scoping in Healthcare: An Exploration and Tips Sponsorship and Chartering Are Keys to Project Success Using Six Sigma to Reduce Medical Transcription Errors - An iSixSigma Case Study PR and Six Sigma: Beyond Time Sheets and Line Items The Employee Perspective of the Six Sigma Methodology ‘Toolbox? We Don’t Need No Stinking Toolbox!’ - Is Six Sigma a New Set of Tools or a New Way to Process Capability Calculations with Non-Normal Data Simulation Modeling Best Addition to Analysis Toolkit Decision-Making with Cause-and-Effect Analysis and DOE Role for Design of Experiments in Financial Operations Help for Practitioners Trying to Understand ANOVA Table Listen to Customers and Change the Process Accordingly - An iSixSigma Case Study Sustaining Improvement by Building a Quality Mindset What You May Not Know About Adding Variances (Human) Resource Planning Is a Key for DFSS Projects Final Solution Via Root Cause Analysis (with a Template) Scorecard: Linking Strategy to Performance Objectives Breakthrough: Do Clinical Research the Six Sigma Way Making the Business Case for a Six Sigma Deployment Scientific Problem-Solving: DMAIC in Terms of Y = f(x) Six Sigma with Energy and Enthusiasm at Cummins, Inc. Six Sigma Presentations: On Target with Minimum Variation VOC/Conjoint Analysis: Actionable Customer Segmenting Identifying Six Sigma Projects Using Customer Data - An iSixSigma Case Study Management Assessment for Competitive Advantage Six Sigma Is a Means to an End − Sustainable Results The Organic Growth of Six Sigma at John Crane Inc. Six Sigma Deployment Planning & Readiness Assessment Before Deployment: ‘Minding Your Ps to Get Your Q’ Using Interviews to Shape a Six Sigma Deployment Achieving Customer Delight Via VOC and Data Analysis At the Customer, For the Customer (ACFC) - Taking Six Sigma Outside the Company - to the Customer Helping the Help Desk Satisfy Customers More Quickly - An iSixSigma Case Study Importance of Tolerance Design for Six Sigma Projects Cost of a Process with Poor Quality Can Be Very High Not Just Statistics: Implementing the Cultural Change Implementing a Data-Driven Methodology Without Data Importance of the Validate Phase in a Design Project Six Sigma & Quality Article Archive Three Steps to Successful Six Sigma Project Selections Trusting the Data: Gage R&R in Transactional Projects Rejected! The Ugly Truth About Hypothesis Testing Black Belt Return on Investment - How much can Black Belts save your company? index_top.html Using the Theory of Constraints to Allocate Benefits Quick, Quality Decision-Making Using Six Sigma Tools Measuring and Improving Service Processes with Six Sigma Mining for Lost Gold in the Transactional Environment Is Your Organization Ready to Implement Six Sigma? Using Data Analysis to Identify Six Sigma Sales Projects Benefits of Connecting RFID and Lean and Six Sigma 2004 Six Sigma Salary Survey: United States Alone ISSSP Session: Innovation and Six Sigma Go Hand in Hand Partnership in Educating Black Belts − A Case Study In His 100th Year, Juran Still an Advocate for Quality Six Sigma & Quality Article Archive 101 Things A Green Belt Should Know History Of The Six Sigma Black Belt Naming Convention Communication Strategies for Six Sigma Initiatives Interview with Nick Nauman, Six Sigma Master Black Belt at Commonwealth Health Corporation (CHC) in Leveraging Six Sigma To Improve Hospital Bed Availability Is Six Sigma Enough? - Integrating Multiple Improvement Methodologies Three Deadly Sins In Strategic Planning Six Sigma for Small and Medium Sized Businesses Six Sigma & Quality Article Archive When to Recalculate Control Limits Facilitation: A Critical Soft Skill For Success - A real-world case study on effective facilitation Six Sigma Trends: Upgrade for Supply Chains and Solution Providers Six Sigma & Quality Article Archive Six Sigma / Lean Manufacturing Versus Terrorism Defining Quality Six Sigma & Quality Article Archive Quality Job Hunt Preparation Meeting Action Item Planning Worksheet Select Projects Using Evaluation and Decision Tools Carefully Planned Kaizens Can Lead to Immediate Change Six Sigma Adds Structure to Quality Audit Process How to Pursue ISO Certification TQM Case Study: Newspaper Focuses on Customer Service Leadership Must Play a Critical Role in Define Phase Dispelling Several Myths About Leadership for Change Follow a Structured Approach to Continuous Improvement Analyze Data with Template for Dynamic Pareto Charts Deploying a Measurement System: What Does It Take? iSixSigma's Inaugural Hall of Fame Inductee: Bill Smith Reflections on Six Sigma: Eleven Reasons It Has Thrived Be Consistent in Six Sigma Project Metric Selection A Healthy Approach: Why McKesson Is a Best Place to Work Hospital Uses Lean to Improve Safety and Satisfaction Lean Improves Physician Office Medical Records Flow Roadblocks into Results: Lean Benefits Surgical Center Quick Trip from Launch to Leadership at Virtua Health Six Sigma Convert Offers Views on Healthcare Leadership Introducing New Employees to Concepts of Six Sigma Adapting GE's Lessons to Health Care Lean Delivers Faster Turnaround Time in Hospital Lab Using Lean to Trim Stat Turnaround Time in Hospital Lab Reducing Delayed Starts in Specials Lab with Six Sigma Beyond Tools and Training: Adopting a Systems Approach Ideas for Achieving Higher Reliability in Healthcare Strategies for Improving Patient Safety in the Hospital Six Sigma Catapults Hospitals to Next Level of Quality Overcoming the Barriers to Change in Healthcare System Reducing Door-to-Inflation Time for the AMI Patient Process Model Improves Wound Care Turnaround Time A Successful Pain Management Initiative at LDS Hospital Tips for Recognizing and Transforming Non-normal Data Newspaper Aims to Improve Printing: A TQM Case Study Improving Financial Services Through TQM: A Case Study Building Valuable Process Maps Takes Skill and Time Breakthrough Change: What It Means and Why It's Needed Controlling the Process That Controls Business Processes Software and IT Measurement Systems: Effort Accounting Managing COPQ by Analyzing and Optimizing Thresholds Six Sigma Project Charter as a Vital Control Document Kaizen with Six Sigma Ensures Continuous Improvement DFSS Can Help Ensure Sarbanes-Oxley Act Compliance Black Belts Can Help Allay Panic from Sarbanes-Oxley Involve Finance in Project Selection, Not Just Validation Rush to Enact Solutions Sabotages a DMAIC Project Continuous Improvement Should Apply to DMAIC Itself Prioritization Matrix Is Made Easier with a Template Guidelines and Matrices for Picking Six Sigma Candidates Communication Strategies for Six Sigma Initiatives Lean Six Sigma Solves Inventory Cost Problem Lean's Visual Improvements Impact Clinical Operations Patient Management Scorecard Checks Health of Hospital Delight Customers: Reduce Defects in Service Delivery Using Lean Six Sigma to Improve Call Center Operations VOC Advances: New Paths to Understanding Customers See Long- and Short-term Results with a 3-6-12-24 Plan To Save Cost, Set Product Warranties Based on Quality Review All Components for Well-rounded Process Analysis The Seven Intelligences: Enhance Six Sigma Training Lean Services: Doing Transactions Right the First Time Minimizing Risks: How to Apply FMEA in Services Lessons from Crusoe on Project Resource Allocation Assessing for Lean Six Sigma Implementation and Success Quality Skills Can Make a Difference in the Community Set SMART Goals to Better Manage Time From Dojo to Office: Training Lessons from Martial Arts Process Maps and FMEA Help Prepare Utility for Disaster Customer-Centric Risk Management Via Hoshin Planning Tips for Avoiding Common Metrics Challenges Process, Product and People: 3P Approach to Quality Adjusting Continuous Improvement in Hard Economic Times Pull System Speeds Up Work Flow and Project Cycle Time Using Triage to Manage Process Workloads in Services Teamwork and Creativity Help to Identify Root Causes Creativity and Six Sigma: Try Doing Some River-Jumping Six Sigma and Business Innovation: Process or Passion? Leverage Innovation and Six Sigma to Grow Revenue Business Innovation: Overcoming the 'Dominant Logic' Six Sigma and Innovation: Natural Partners from the Start DMAIC and DFSS Roadmaps: How to Connect and Integrate? Discriminant Analysis Can Minimize Returned Products Statistics Do Three Things - Describe, Compare and Relate Challenges of Discrete and Attribute Data Measurement Six Sigma in Government: Focusing on the Customer The Customer, Trust, Quality and the Bottom Line Resolving Common Issues with Performance Indices Tips from iSixSigma's Best Places to Work iSixSigma’s Top 10 Sets Standard for Best Places to Work for Six Sigma Professionals Designing and Analyzing Experiments with Mixtures iSixSigma Newsletter Archive iSixSigma Newsletter Archive iSixSigma Newsletter Archive iSixSigma Newsletter Archive iSixSigma Newsletter Archive iSixSigma Newsletter Archive iSixSigma Newsletter Archive iSixSigma Newsletter Archive iSixSigma Newsletter Archive iSixSigma Newsletter Archive Current Reality Tree Helps to Identify Hidden Barriers Differences Between Theory of Constraints and Six Sigma Identify Constraints and Reduce Wait Time in Processes More Value: Value Stream or Detailed Process Mapping? Value Stream Mapping to Identify Improvement Projects Categories of Legitimate Reservation Focuses Fishbone 10 Catalysts for Successful Six Sigma Programs Catalyzing Change: A Turnaround Success Lean and Creative Six Sigma to Solve Real-life Issues Integrating Lean Six Sigma into Culture Is Like a Merger Art of Integration with the Help of Lean and Six Sigma Systems Thinking Results in Holistic Improvements Applying Systems Thinking to the Practice of Six Sigma Causal Loop Diagrams: An Orientation in Software Context Interaction Key to Conducting High-impact Training Measuring the Training Options for Lean Six Sigma Training Black Belts or Hiring Them -- Which Is Better? Finding Black Belt Talent: The Buy-Make-Rent Dilemma Ways to Shorten the Trip Through the 'Valley of Despair' Innovative Training Methods Can Give Teams an Advantage Using Effective Metrics to Measure Production Test Flow Selecting Appropriate Metrics Combining the Power of DMAIC with Testing Processes Zero Defects: What Does It Achieve? What Does It Mean? Managing for Continuous and Breakthrough Improvement Six Sigma Culture: Better Processes and Problem-Solving The Perfect Storm: Building of the Six Sigma Phenomenon Is Your Company's Leadership Ready for Six Sigma? How Six Sigma Adds Value in an Existing Quality Culture Should You Calculate Your Process Sigma? - With Example Yield to Sigma Conversion Table About The Author - Zack Swinney Building a Data Collection Plan Building a Data Collection Plan Building a Data Collection Plan Building a Data Collection Plan Building a Data Collection Plan Building a Data Collection Plan Building a Data Collection Plan iSixSigma Forum Etiquette And Tips Information Technology Best Practices Creating A Training Paradigm Shift Is CRM The Six Sigma of The New Economy? Is CRM The Six Sigma of The New Economy? Is Software Inspection Value Added? Online Holiday Shopping at 2 Sigma Web Site Development Best Practices Online Holiday Shopping at 2 Sigma Six Sigma And MIS: A New Partnership Six Sigma Case Study: Converting Paper to Electronic Documents Six Sigma Meets Software Development Rebuttal - Six Sigma Meets Software Development Transactional Best Practices Service is the Key to Success Six Sigma in Education Malcolm Baldrige National Quality Award (MBNQA) Malcolm Baldrige National Quality Award Recipients' Stock Outperforms S&P 500 Master Black Belt, Black Belt, Green Belt Certifications Black Belt Performance Appraisal/Goal Sheet Developing Black Belt Change Agents - Surviving Pity City And The Valley Of Despair History of the Six Sigma Belt System, Black Belt Name History Mad Belt Disease: Over-Emphasis on Certification To BB Or Not To BB? Top Ten Six Sigma Black Belt Candidate Qualities Words Of Advice For Frustrated Black Belts ISO 9000, ISO9000, ISO9000:2000 An Introduction to ISO 9000, 9001, 9002, ISO 9000:2000 The Benefits of ISO Certification Timeline and Cost Implications of Implementing ISO What's the Future of ISO? ISO 9000:2000 Six Sigma Consultants Six Sigma Consultants In India Kaizen Consultants Lean Manufacturing Consultants Change Management 7 Keys To A Change Deployment Process Building the Foundation for Successful Change How Do I Convince the Mgmt Team to Embrace Quality? How To Implement Quality Integrating Quality With Integrity For Change Management Managing Six Sigma Change Resistance A-Gift from Quality Sustaining Results From Six Sigma - Closing the Engagement Gap is the Key The Six Sigma Cycle of Change What Keeps Six Sigma Practitioners Up At Night? Shared Need For Change Why Don't More Leaders Get It? Explanations for Six Sigma About The Author - Jeffrey Mitchell Why Don't More Leaders Get It? Explanations for Six Sigma Why Don't More Leaders Get It? Explanations for Six Sigma DMAIC / Existing Product or Service Improvement Developing E-Learning The Six Sigma Way Does DMAIC Work in a Fire-Fighting Situation? How To Calculate Process Sigma Process Redesign to Reduce Cycle Time − A Case Study Increasing Cath Lab Capacity Through Six Sigma Healthcare Organizations: What To Do When The Low-Hanging Fruit Is Gone About iSixSigma Healthcare Using Six Sigma to Improve Clinical Quality and Outcomes Read-Rite Low Tape Head FPY Manufacturing Case Study Six Sigma DMAIC Quick Reference Tool Set for Improving Transactional Processes About Six 6 Sigma Revisited - 1.5 Sigma Process Shift Explanation Applying Lean Manufacturing To Six Sigma - A Case Study Ask the Expert - The Topic: Six Sigma – The Way We Work Ask the Expert - The Topic: Six Sigma Adoption and Cultural Issues Ask the Expert - The Topic: Six Sigma and Return on Investment Ask the Expert - The Topic: Six Sigma Vision Ask the Expert - The Topic: Starting a Six Sigma Initiative Defining Six Sigma For Your Business Or Organization Selection of Project Metrics Integrating Lean and Six Sigma - The Power Of An Integrated Roadmap Reducing Cycle Time for Six Sigma Projects Quality In The Balance - Six Sigma - A Socio-Technical System What Is Six Sigma Certification? - Revisited What Is Six Sigma Certification? - Revisited What Is Six Sigma Certification? - Revisited What Is Six Sigma Certification? - Revisited What Is Six Sigma Certification? - Revisited Six Sigma Is Just A Fad Correct Method To Count Six Sigma Opportunities Correct Method To Count Six Sigma Opportunities Six Sigma Tools, Methods and Culture Are Here to Stay Six Sigma Trends: Management Of Six Sigma Deployments Ask the Expert - The Topic: Deploying & Implementing Six Sigma Six Sigma Trends: Next Generation of Projects Six Sigma via Context Six Sigma via Context Six Sigma via Context Top 10 Tips For Managing Six Sigma Turning Management Reluctance into Six Sigma Support Understanding Six Sigma Deployment Failures Using Six Sigma to Solve Issues in Public School System Lean, Lean Six Sigma and Lean Manufacturing Capturing Financial Benefits From Lean Manufacturing Ask the Expert - The Topic: Integrating Lean And Six Sigma Colleges and Universities Quality Organizations Control Charts / Statistical Process Control (SPC) Control Chart Wizard - Determine Your Data Type Control Chart Wizard - Continuous Data Control Chart Wizard - Individuals And Moving Range Control Chart Wizard - Continuous/Variable Control Chart Table Of Constants Control Chart Wizard - Average And Range Control Chart Wizard - Median And Range Control Chart Wizard - Average And Standard Deviation Control Chart Wizard - Discrete Data Control Chart Wizard - Discrete Defect Data Control Chart Wizard - c-Chart Control Chart Wizard - u-Chart Control Chart Wizard - Discrete Defective Data Control Chart Wizard - np-Chart Control Chart Wizard - p-Chart Case Study: Using np Charts To Address On-Time Medication Delivery Run Chart From Quality Control To Quality Improvement Make Valid Control Chart and Subgroup Assumptions Integrating SPC and SQC to Overcome Weakness in Either Make Valid Control Chart and Subgroup Assumptions Make Valid Control Chart and Subgroup Assumptions Make Valid Control Chart and Subgroup Assumptions Recalculating Control Limits Should You Use A Mean Or Individuals Control Chart? About The Author - John J. Flaig The Impact of Control Strategies on Z Shift Values Process Sigma Calculator Assumptions Negative Sigma? What Is A Stable Process? Why Control Chart Your Processes? Online Statistics Textbooks Variation A Simple Model of a Variance Stable Process The Importance of Statistical Thinking Understanding Process Variation Process Variation Variation - The Root Of All Process Evil Use the Range to Understand your Process Variation Use Standard Deviation to Understand your Process Variation Product Guide: Project Tracking Software Calculators Design of Experiments (DOE) Design Of Experiment For Software Testing DOE with Attribute Response DOE with Attribute Response Data DOE: The ‘Power Tool’ of the Analyze and Improve Phases Importance of Test Plans/Test Protocol (with a Template) Reducing Variability With DOE - A Case Study On Propagation of Error (POE) Reducing Variability With DOE - A Case Study On Propagation of Error (POE) Most Practical DOE Explained - Including Free Spreadsheet Template Reducing Variability With DOE - Apply powerful design of experiments (DOE) tools to make your Save Time With Fractional Factorial DOEs Save Time With Fractional Factorial DOEs - Example Three Romeos And A Juliet - An Early Brush With Design Of Experiments Using DOE to Solve a Product Development Problem - An iSixSigma Case Study Six Sigma and Quality Software Electronic (Online) Customer Surveys Increasing Customer Interactions Customer Surveys Sample Size... Why 30? Choosing the Best Method for Listening to the Customer Three Simple Questions: How to Focus Your VOC Research Margin of Error and Confidence Levels Made Simple Strategies for Surveying Employees Tips for Getting the Most from Six Sigma Surveys Variance Markers in Survey Design Focus Groups Link to iSixSigma iSixSigma.com Privacy Policy		Free Website Content! Six Sigma AdLinks AdLinks Information

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